30-Day Returns
We want you to feel confident about your purchase. You may request a return within 30 days from the date you receive your order. All returns must be approved by our support team before they are sent back.
Order Cancellations and Modifications
Orders are processed quickly to support fast fulfillment. You may request a cancellation or order modification by contacting us at support@Huglovi.com as soon as possible.
Cancellation or modification requests may not be possible once an order has entered processing or shipment. If your order has already been processed, please wait until delivery and then follow the return process below.
Return Eligibility
To be eligible for a return, the item must be in its original condition, with all original accessories and packaging where reasonably possible. Used, worn, damaged, or improperly handled items are not eligible for a refund. Items purchased during promotional sales, limited-time offers, or with discount codes may be considered final sale.
Returns sent without prior approval may not qualify for a refund.
How to Request a Return
Email Huglovi at support@Huglovi.com with your order number and the reason for your return. Please wait for approval and return instructions from our support team before sending the item back.
Return Shipping
Customers are responsible for all return shipping costs, including return shipping for damaged, defective, or incorrect items. Original shipping costs are non-refundable. We recommend using a trackable shipping service for any approved return.
Refunds
If a return is approved, inspection may take up to 10 business days after the returned item arrives. Approved refunds are issued to the original payment method and are typically processed within 10 business days after inspection. Your bank or payment provider may require additional time for the refund to appear in your account.
All refunds are processed in USD ($USD). Customers are responsible for any currency conversion fees charged by their payment provider.
If you have not received your approved refund after 15 business days, please contact support@Huglovi.com.
Damaged, Defective, or Incorrect Items
We carefully inspect and package all orders before shipment. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@Huglovi.com and include:
- Your order number
- Clear photos of the item and the issue
Once reviewed, we will determine eligibility for a replacement or another resolution. Any return shipping costs remain the customer’s responsibility. Damaged outer packaging alone does not qualify as product damage if the item itself remains functional and intact.
Product Usage and Safety
Please use all products responsibly and follow any provided instructions or safety guidelines. To the extent permitted by applicable law, Huglovi is not responsible for damage or injury resulting from misuse, improper handling, or failure to follow product guidance.
If you experience any issue or discomfort while using one of our products, discontinue use immediately and contact our support team.
Shipping and Delivery
We work hard to deliver orders as quickly as possible. Shipping and delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, customs, weather conditions, or other factors outside our control may occasionally occur.
To the extent permitted by applicable law, Huglovi is not responsible for lost, stolen, or delayed packages once they have been handed to the shipping carrier. If you experience a delivery issue, we recommend contacting the carrier directly for immediate assistance.
Contact Us
For cancellation, return, refund, or product questions, please email support@Huglovi.com.